Director of Change Enablement at TELUS Digital

Lead transformative change in customer experience as the Director of Programs and Change Enablement at TELUS Digital. Drive the CXAI strategy across all levels, integrating communication and organizational change.
TELUS Digital is seeking a strategic leader to architect the implementation of its innovative CXAI vision. With over 7 years in leading transformation initiatives, you will translate complex strategies into actionable programs and measurable outcomes. Embrace a dual role that combines storytelling with quantitative business metrics to enhance stakeholder engagement and drive global accountability.
Key Responsibilities:
• Craft compelling stories through newsletters and executive briefings
• Drive metrics-focused outcomes linked to customer satisfaction
• Own the end-to-end CXAI transformation roadmap
• Design leadership programs that cultivate AI capabilities
• Demonstrate AI-powered organizational practices
Requirements:
• 7+ years in transformatio...