Director, Implementation & Professional Services

Director, Implementation and Professional Services

This position is ideal for a customer‑focused leader who excels in building strong relationships with global clients and driving the adoption of innovative technology within industrial operations. Reporting directly to the CEO, the Director will oversee all aspects of implementation, expansion, and customer success, ensuring clients achieve measurable value from the company’s predictive management solutions. This role is instrumental in guiding a high‑performing team, championing customer needs internally, and ensuring seamless delivery and adoption of the platform across complex, global organizations.

Key Responsibilities

Implementation and Professional Services

• Enhance and continuously refine the organization’s implementation and change management methodologies and tools, emphasizing effective training and change adoption.
• Collaborate with the sales team in pre‑sales activities, i...