Director, Fulfillment at Neo

Lead the strategy for mortgage fulfillment at Neo as their Director. Manage teams and optimize processes for a seamless customer experience.
In this pivotal role, reporting directly to the Vice President of Mortgages, you will oversee all facets of the mortgage fulfillment process. You will empower a multi-tiered team and execute strategic initiatives to enhance efficiency through technology integration. Collaborating effectively with cross-functional teams is essential to improving performance metrics and compliance standards.
Key Responsibilities:
• Direct leadership and mentoring of fulfillment personnel
• Oversee mortgage fulfillment from condition review to funding
• Implement strategic process automation initiatives
• Engage with Sales and Underwriting for smoother operations
• Establish strong governance practices and operational standards
Requirements:
• Demonstrated senior leadership in mortgage fulfillment
• Comprehensive knowledge of the Canadia...