Director, Customer Quality

The primary focus of the Factory Customer Quality Assurance Director is to drive resolution for problems in materials, components and products, though systematic and fast methodologies.
Lead 8D problem resolution teams for internal and external raised concerns which includes close interaction with other functions as needed.
Serves are the to go person on maters of solving problems and providing training on the fundamental quality tools and supports improvement efforts.
Ensures flawless and on-time communication to customers and manages escalations.
**RESPONSIBILITIES**:
- Ensure the resolution of the identified problems with the urgency they may require.
- Confirm failure description and scope of issue.
Drive emergency actions.
- Collect, review, and react to data collected within the manufacturing processes.
Ensure containment actions are due on time
- Drive root cause analysis till identification and derive corrective action plans.
- Lea...