Director, Customer Energy Management & Partnerships

The Director, Customer Energy Management & Partnerships brings energy and direction to a portfolio of strategic customers, shaping how Toronto Hydro delivers proactive, end-to-end service—from driving business and economic development to energy management services and programs through to strategic key account management. A progressive energy industry professional and leader, you design and execute strategies that strengthen relationships, elevate the customer experience, and drive meaningful outcomes across reliability, responsiveness, and electrification.

Key Responsibilities

• Design and deliver multi-year account strategies aligned with customer priorities, corporate values, climate action goals, and energy policy.
• Leads the evolution of systems, processes, and service models to deliver proactive, seamless, and personalized support—including electrification advisory and tailored solutions.
• Serve as the primary relationship lead for str...