Director, Customer Care Strategy & Enablement

Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world‑class fibre optic and 5G wireless network to enable innovative broadband services for better everyday rural living, for today and future generations.

Role Overview

The Director, Customer Care Strategy & Enablement, is responsible for defining and executing the strategic transformation roadmap for Customer Care at Xplore. This role will lead the evolution of the contact centre from a traditional support function into a modern, insight‑driven, customer‑centric organization that delivers measurable business value, operational excellence, customer retention, and differentiated customer experiences.

This leader will design and operationalize the long‑term contact centre strategy focused on creating seamless and memorable customer journeys acro...