Director, Contact Centre Technical Delivery

What you'll be doing

As a member of CIBC’s team, the Director, Contact Centre Technical Delivery is a seasoned leader responsible for overseeing the end-to-end delivery of Contact Center as a Service (CCaaS) solutions for enterprise clients. You will manage technical implementation, integration, and migration projects within cloud contact center environments, ensuring alignment with CIBC’s strategic priorities and ongoing technology transformation. The role provides leadership and coaching to cross‑functional teams, driving operational excellence, innovation, and continuous improvement in delivery methodologies. You will manage relationships with internal partners, vendors, and stakeholders, proactively identifying and addressing any risks or disruptions. The Director, Contact Centre Technical Delivery also ensures adherence to operational standards, and champions the adoption of new technologies and best practices in the contact center space. How you'll succeed

Deliv...