Director, Client Services & Security Operations

Director, Client Services & Security Operations

Location: Burnaby, BC

About the Role

Guardteck is seeking a Director, Client Services & Security Operations to lead our client services function in Burnaby, BC.

This is a senior, client-facing operations leadership role responsible for leading account managers, strengthening client relationships, overseeing contract performance, supporting RFP/RFQ activity, managing budgets and KPIs, and ensuring high-quality service delivery across multiple security sites.

The ideal candidate will bring experience from contract security, facilities services, property services, property management, or another multi-site service-based environment where client retention, operational execution, labour performance, and service quality are critical to success.

This is not a traditional customer service, call centre, marketing, or SaaS customer success role. This pos...