Director, Client Partner

The Director, Client Partner acts as the strategic lead across a portfolio of approximately $10M+ in enterprise client revenue, reporting directly to the VP of Client Experience. This role is responsible for shaping and driving account strategy, growing client relationships, ensuring delivery alignment, and maintaining overall portfolio health and profitability.

Zaelab is a PE-backed digital consulting firm helping enterprise manufacturers, distributors, and industrial organizations modernize how they sell, serve, and operate. We partner with clients navigating complex digital transformation initiatives across commerce, CPQ, customer service, workflow automation, and enterprise platforms including commercetools, SAP, ServiceNow, and BigCommerce.

The ideal candidate is currently managing, or has recently managed, a portfolio of similar size and complexity within a consulting or professional services organization. This is not a developmental role; candidates should have de...