Director, Client Experience Strategy at Sun Life

Lead the Member Journey initiatives at Sun Life, focused on enhancing digital experiences that grow client wealth. This hybrid role emphasizes innovative strategies and client engagement in Group Retirement Services.

As the Director – Member Journey Owner, you will define the strategic roadmap for delivering valuable digital experiences. You will leverage data insights to balance the needs of clients and employers, ensuring alignment with business goals. Collaborating with various teams, your leadership will guide efforts to drive outcomes and facilitate communications across departments.

Key Responsibilities: • Set ambitious strategy with the AVP, Member Journey Owner • Create and report on digital sales outcomes • Prioritize critical projects for delivery squads • Maintain partnerships with marketing and operations • Collaborate on solutions for scalability across departments

Requirements: • 7+ years in digital product delivery, retirement, or investments •...