Director, Call Center Ops & Customer Solutions

Asurion is seeking a dynamic Director of Call Center Operations in Cebu City to lead over 500 call center agents. This role focuses on driving customer service excellence, establishing a positive work culture, and achieving operational efficiency.

The ideal candidate will spearhead performance improvements, conduct employee reviews, and foster relationships with stakeholders while managing budgets and driving sales metrics.

This position offers competitive pay and benefits including health, paid time off, and ongoing training.