Dir. I, Expérience client en formation

Job Overview

Title: Manager – Customer Experience

Location: Burlington, Ontario, Canada

Sector: Personal and Commercial Banking

Hours: 18.75 hours

Salary: $59,500 - $84,000 CAD

Join TD Canada Trust as a frontline leader focused on delivering a positive, high‑quality customer experience. You will mentor and develop a team, drive operational excellence and collaborate with internal partners to meet customer needs.

Responsibilities

• Mentor a team to deliver exceptional customer interactions and achieve operational excellence.
• Maintain employee scheduling, enforce policies, procedures, and compliance requirements.
• Collaborate with One TD partners to match customers with the right solutions.
• Support staff in resolving complaints per escalation guidelines.
• Coach on advice‑giving and conversation strategies to elevate customer experienc...