Opportunity Description
Digital Success Manager - Hyderabad
About Us:
Location- Hyderabad
Level - Support Role
Department - Customer
Working Pattern - Work From Office
Benefits -Benefits at Ideagen
Salary - To be discussed at next stage
We are seeking a Digital Success Manager who is responsible for driving customer adoption, engagement, and retention across a digital-first customer segment. This role operates at scale, using data, automation, and digital touchpoints to deliver proactive success outcomes across a large portfolio of accounts without relying on high-touch, one-to-one engagement for every interaction.
Responsibilities:- Own the end-to-end digital customer journey for a defined customer segment (typically SMB or low-ARR accounts), from onboarding through renewal and expansion.
- Design and execute ...
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