Opportunity Description
Step into a pivotal role at EPCOR Energy Services as a Digital Product & Customer Experience Lead in Edmonton, AB. Enhance customer interactions and innovate digital engagement channels while driving product evolution through strategic insights.
Reporting to the Associate Director of Customer Experience, you will lead digital transformation efforts, focusing on optimizing the Customer Portal and improving customer satisfaction. Your role blends strategy planning with hands-on execution, requiring strong collaboration with IT, Marketing, and Operations to ensure a seamless omni-channel experience.
Key Responsibilities:
• Drive the evolution of retail digital engagement channels
• Own and manage the Customer Portal throughout its lifecycle
• Develop a multi-year roadmap balancing business needs
• Facilitate cross-functional collaboration for delivery excellence
• Monitor vendor performance and financial impacts
Requirem...
Reporting to the Associate Director of Customer Experience, you will lead digital transformation efforts, focusing on optimizing the Customer Portal and improving customer satisfaction. Your role blends strategy planning with hands-on execution, requiring strong collaboration with IT, Marketing, and Operations to ensure a seamless omni-channel experience.
Key Responsibilities:
• Drive the evolution of retail digital engagement channels
• Own and manage the Customer Portal throughout its lifecycle
• Develop a multi-year roadmap balancing business needs
• Facilitate cross-functional collaboration for delivery excellence
• Monitor vendor performance and financial impacts
Requirem...
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