Digital Onboarding Associate

Who We Are

CloudKitchens helps restaurateurs around the world succeed in online food delivery.

What You’ll Do

• Set our customers up for success by supporting them with onboarding and launching brands on OFO’s.
• Assist customers with reviewing and building menus for their online storefronts. Extract menu information and data points and synthesize on multiple food delivery platforms.
• Train customers on online brand management, acting as key interface with customers via phone, Zoom and email support in a professional and efficient manner.
• Deliver high quality product support, adhering to processes to minimize mistakes.
• Assist with quality assurance for brand menus with a high level of detail and speed.
• Communicate regularly with the onboarding team, local customer success managers and account executives to ensure positive customer experience during onboarding.
• Provide an industry‑leading cust...