Digital Fraud Analyst

**Overview**

REI Co-op works together to find better ways to work. The goal is to help people enjoy the outdoors. Working for the co-op means doing your best work. Support is given to help you live your best life. You also help shape the future of the outdoors for people and the planet.

This job contributes to REI’s success by monitoring customer purchase activity on REI’s eCommerce platforms (REI.com and Call Center) to prevent losses incurred due to Card Not Present (CNP) fraud (credit card, gift card), account takeover, and policy abuse (reselling, coupon/promotional fraud). The position monitors eCommerce and POS transactions using a variety of tools to detect fraudulent activity while ensuring that legitimate customer traffic proceeds to order fulfillment. Primary responsibilities include manual order review, internal referrals from Sales & Customer Support, contacting customers to validate transaction legitimacy, chargeback disputes and collections. Models and a...