Opportunity Description
Lead digital adoption strategies with BMO as a Senior Manager in Toronto. Shape a multi-year roadmap to enhance customer engagement and streamline self-serve banking behaviors.
Reporting to the Director of Customer Lifecycle Management and Strategy, this hybrid role focuses on improving digital interactions and driving customer satisfaction. You will spearhead initiatives that enhance online and mobile banking experiences, while reducing service costs. Strategic leadership is key, as you define a comprehensive digital strategy aligned with business goals.
Key Responsibilities:
• Define a 3-5 year digital engagement strategy
• Lead complex initiatives for optimized customer onboarding
• Establish change management frameworks for digital adoption
• Analyze metrics to track success in customer engagement
• Foster inter-departmental collaborations to drive strategy
Requirements:
• 7+ years in retail banking or digital strategy
• Proven experience in leading cr...
Reporting to the Director of Customer Lifecycle Management and Strategy, this hybrid role focuses on improving digital interactions and driving customer satisfaction. You will spearhead initiatives that enhance online and mobile banking experiences, while reducing service costs. Strategic leadership is key, as you define a comprehensive digital strategy aligned with business goals.
Key Responsibilities:
• Define a 3-5 year digital engagement strategy
• Lead complex initiatives for optimized customer onboarding
• Establish change management frameworks for digital adoption
• Analyze metrics to track success in customer engagement
• Foster inter-departmental collaborations to drive strategy
Requirements:
• 7+ years in retail banking or digital strategy
• Proven experience in leading cr...
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