Opportunity Description
Elevate operational success as a Workforce Planning Analyst with Intact in Quebec. This hybrid role centers on optimizing team performance through data analysis and strategic workforce scheduling.
As part of the Workforce Planning team, you will analyze and adjust coverage to ensure the highest service quality during operational hours. Engage in developing innovative strategies that enhance real-time data utilization and scheduling efficiency. Your leadership will play a key role in improving customer satisfaction across multiple channels.
Key Responsibilities:
• Ensure optimal coverage for specified operational hours
• Optimize employee performance in real time
• Lead data-driven initiatives for operational improvements
• Analyze performance trends and implement adjustments
• Serve as the primary support contact for users
Requirements:
• Bachelor's degree or equivalent is preferred
• 3+ years of workforce...
As part of the Workforce Planning team, you will analyze and adjust coverage to ensure the highest service quality during operational hours. Engage in developing innovative strategies that enhance real-time data utilization and scheduling efficiency. Your leadership will play a key role in improving customer satisfaction across multiple channels.
Key Responsibilities:
• Ensure optimal coverage for specified operational hours
• Optimize employee performance in real time
• Lead data-driven initiatives for operational improvements
• Analyze performance trends and implement adjustments
• Serve as the primary support contact for users
Requirements:
• Bachelor's degree or equivalent is preferred
• 3+ years of workforce...
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