Digital Collections Strategy Specialist

We are actively looking for an experienced and driven professional to join our team in Mumbai for the role of Assistant Manager – Collections Strategy & Campaign Management.

Key Responsibilities

1. Drive end-to-end collections strategy execution across digital channels.

2. Manage and monitor portfolios including PDM, PDD, Write-off, and NPA buckets.

3. Analyze portfolio performance and implement data-driven collection strategies to improve recoveries.

4. Prepare and present MIS reports, dashboards, and business insights to stakeholders and clients.

5. Own revenue and P&L performance for assigned campaigns/portfolios.

6. Lead and manage team performance, productivity, and target achievement.

7. Coordinate with cross-functional teams for campaign planning, process improvements, and execution.

8. Ensure timely delivery of client requirements with strong stak...