Digital Agent Technology Specialist

Position Summary

We're doing big things in AI, and we want you to be part of it. McKesson Technology is rapidly expanding its use of intelligent digital agents to automate complex customer interactions across voice, chat, and email, and we're looking for an engineer who's ready to build what's next. The Senior Digital Agent Engineer is a hands-on technical role responsible for designing, building, and validating AI-powered digital agents on our AI conversational platform. Working across voice, chat, and email channels, this engineer will deliver autonomous agent experiences that handle customer intents for supply chair, patient care, and technical solutions. The Senior Digital Agent Engineer operates at the intersection of conversational AI, enterprise integration, and contact center technology partnering closely with business stakeholders, solution architects, and platform engineers to bring intelligent, reliable agents from design to production.

Key Responsib...