Opportunity Description
Job Description
We are seeking a Desktop Support professional who brings more than traditional end-user support- someone with strong reporting capabilities and a proactive approach to vulnerability tracking and remediation. This role will be critical in owning and improving visibility into system vulnerabilities, prioritizing risk, and ensuring timely resolution across a Windows environment.
Key Responsibilities:
• Serve as the primary owner for tracking, prioritizing, and resolving system and software vulnerabilities
• Maintain and enhance reporting on vulnerabilities, including identifying gaps in ServiceNow tracking and ensuring accuracy of data
• Remediate vulnerabilities across endpoints, including:
o Operating system patching and updates (Windows environment)
o Removal of unauthorized or non-compliant software
o Software patching and updates
• Utilize ServiceNow to manage incidents, requests, and reporting (Vulnerability Response module experience prefe...
We are seeking a Desktop Support professional who brings more than traditional end-user support- someone with strong reporting capabilities and a proactive approach to vulnerability tracking and remediation. This role will be critical in owning and improving visibility into system vulnerabilities, prioritizing risk, and ensuring timely resolution across a Windows environment.
Key Responsibilities:
• Serve as the primary owner for tracking, prioritizing, and resolving system and software vulnerabilities
• Maintain and enhance reporting on vulnerabilities, including identifying gaps in ServiceNow tracking and ensuring accuracy of data
• Remediate vulnerabilities across endpoints, including:
o Operating system patching and updates (Windows environment)
o Removal of unauthorized or non-compliant software
o Software patching and updates
• Utilize ServiceNow to manage incidents, requests, and reporting (Vulnerability Response module experience prefe...
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