Opportunity Description
Woodbine Entertainment Group, a leading professional horseracing operator in Canada, is seeking a Desktop Analyst to provide comprehensive technical support to end users within our organization. This role ensures the reliability and optimal performance of all end‑user devices by managing installation, configuration, troubleshooting, repair, maintenance, and upgrades. The Desktop Analyst proactively addresses and resolves hardware, software, and connectivity issues through onsite visits, remote sessions, phone, or chat support. By providing timely, clear, and effective solutions, this position plays a critical role in maintaining productivity and a positive user experience within the organization.
Responsibilities
- Respond to technical support requests and prioritize them
- Analyze issues to find causes, solutions, and trends
- Support installation and maintenance of equipment or software
- Advise on effective technology use
- Coordi...
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