Opportunity Description
Our client, a US listed multinational corporation and leader in its field is seeking a suitable candidate to join as Junior IT Service Engineer (internal job title for Deskside Support Engineer).
Working with colleagues in the IT Team, the Junior IT Service Engineer will:
- Provide deskside service to users; this includes diagnosing, troubleshooting and resolving issues and escalating them to specialist teams as necessary.
- Provide hardware and software installations and initial instructions.
- Assist users in relation to software upgrades and new releases.
- Provide basic training and support to users.
- Deploy devices and accessories to new staff, including briefing them.
- Manage spare devices and accessories for loan to users.
- Participate in testing the compatibility of new standards, architecture and design with the existing infrastructure.
- Handle ad-hoc tasks and take on projects as required.
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