Opportunity Description
Our Batavia, NY location is looking for a detail-oriented Delivery Operations Coordinator to manage scheduling, coordinate with guests, and support our delivery teams. You'll ensure every delivery runs smoothly and every guest has a great experience!
What You'll Do:
Scheduling & Guest Communication
- Monitor and organize the inbox daily, responding promptly.
- Schedule deliveries accurately-confirm addresses, order details, phone numbers, and explain the process clearly.
- Contact guests to book deliveries, share operating hours, and keep communication consistent.
- Follow up daily until every delivery is confirmed.
Performance & Guest Support
- Meet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfaction.
- Submit Route Change Forms and Account Reviews, following up to resolve issues.
- Track deliveries in real-time t...
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