Opportunity Description
Job Description
What is the opportunity?
This role supports RBC Investor Services (IS). The service desk support team delivers a consistent, high quality client experience by providing prompt, effective, and knowledgeable responses to all client inquiries, issues and complaints while aiming to achieve 1st time resolution. This role specializes in solutions for RBC One (our main client portal) using our internal CRM tool. Through a disciplined approach to data capture, reporting and analysis this role helps drive the evolution of the RBC IS client service model while maintaining the critical components of the RBC IS data foundation.
What will you do?
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