Data Conversion Analyst (Remote)

About the job Data Conversion Analyst (Remote)

Responsibilities

100% Remote

Responsible for providing data analysis to recommend actions of a moderately complex nature to improve business processes to management.

• Gather, validate, and analyze data, to successfully manage internal performance reporting and messaging for Operations
• Analyze lost productivity within our BPO vendors and estimate budgetary impacts
• Compile and analyze interval call volume data and lost productivity risks and make short term schedule recommendations to create operational efficiencies
• Own agent performance scorecards, published monthly, to assist management with performance management
• Track overtime from a productive and budgetary perspective and forecast expected monthly expense and requirements
• Present weekly staffing changes and assist in determining staffing needs to meet operational goals
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