CX/UX Researcher at Interac

Drive meaningful change as a CX/UX Researcher at Interac. Focus on understanding customer needs and translating insights into actionable product improvements in a hybrid work model.

Interac is seeking a CX/UX Researcher for a 12-month fixed-term role reporting to the Head of Strategy. Ideal candidates will have over three years of research experience with a focus on qualitative and quantitative methods. This position is critical for shaping product outcomes through evidence-based insights and fostering collaboration across teams.

Key Responsibilities:
• Lead usability testing and user interviews
• Develop comprehensive research plans and methodologies
• Analyze data to derive actionable insights
• Create user personas and journey maps
• Champion research practices organization-wide

Requirements:
• 3+ years of CX/UX research experience
• Degree in psychology, UX, or anthropology
• Proficiency in vario...