Opportunity Description
Given our exciting and progressive growth plans we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a Service business. Working collaboratively with partners you will be accountable for support tickets and communicate via different channels email, voice, phone, live chat, Social Media, WhatsApp and SMS at Fresha. This is a great opportunity for someone looking to work in a fast‑paced and changing environment who likes to work autonomously, enjoys a challenge and wants to make an impact. Delight our partners and their clients.
Responsibilities
- Resolve support tickets and partner contacts from various channels and sources using our ticketing system HubSpot and support our partners’ clients.
- Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contacts trends to your TL and the Fresha product teams.
- Take a consultative a...
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