CX Quality & Insights Advocate

Logitech is seeking a QA Specialist to evaluate and enhance customer experience quality across voice, email, and messaging channels. You will drive insights to improve agent performance, processes, and tools while ensuring adherence to global guidelines.

This role emphasizes data-driven results and collaboration within the Quality & Development team. You will review interactions, participate in calibration sessions, and contribute to QA innovation with AI tools and CX workflows.