CX & Fulfillment Analyst, LATAM

Link-Worldwide is hiring a Fulfillment Analyst in Mexico City. This hybrid position involves optimizing the fulfillment process for consumer products in Latin America and the Caribbean. You will be responsible for ensuring exceptional customer experiences while leading process improvements.

The ideal candidate will have over 3 years of experience, including 2 years in financial services, and be fluent in English and Spanish. Key responsibilities include improving training materials for call centers and developing performance KPIs.