CX Enterprise Account Management Manager Spanish Market

Hello!

At Factorial we're looking for an Manager of Enterprise Accounts to join our Customer Experience leadership team and own the performance of our most strategically important accounts.

This is not a team lead role. You will manage a team of Key Account Managers, each of whom owns a portfolio of the largest and most important enterprise accounts. Your job is to make sure the full enterprise book grows, renews cleanly, and deepens product adoption - while building the commercial capability of your KAMs to operate at C-suite level.

You'll report directly to the Head of XL Accounts and partner closely with Enterprise Sales, Product, and Finance.

About the team

Our KAM team works with Factorial's most complex, highest-value clients - multinational companies, large domestic enterprises, and strategic accounts with significant ARR. These relationships require executive-level presence, ...