Opportunity Description
Enhance claims management processes as a Case Work Excellence Specialist at the Workers’ Compensation Board of Nova Scotia in Dartmouth, NS. Focus on coaching, training, and continuous improvement initiatives.
As the Case Work Excellence Specialist, you will lead daily coaching efforts for case workers to drive performance and ensure best practices in claims management. With a focus on individual development and effective feedback, this role also supports curriculum design and job-specific training. Join a collaborative team dedicated to fostering a service-minded culture.
Key Responsibilities:
• Coach case workers to enhance performance and effectiveness
• Develop and implement learning initiatives for claims management
• Support onboarding and continuous improvement processes
• Foster inter-departmental relationships to promote service excellence
• Facilitate feedback conversations to meet performance standards
Requirements:
• Bachelor’s degree in social sc...
As the Case Work Excellence Specialist, you will lead daily coaching efforts for case workers to drive performance and ensure best practices in claims management. With a focus on individual development and effective feedback, this role also supports curriculum design and job-specific training. Join a collaborative team dedicated to fostering a service-minded culture.
Key Responsibilities:
• Coach case workers to enhance performance and effectiveness
• Develop and implement learning initiatives for claims management
• Support onboarding and continuous improvement processes
• Foster inter-departmental relationships to promote service excellence
• Facilitate feedback conversations to meet performance standards
Requirements:
• Bachelor’s degree in social sc...
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