Opportunity Description
Join Hologic, Inc. as a Customer Support Specialist in a 12-month temporary position focused on supporting customer needs through the quote-to-cash process. This role emphasizes efficient order management and requires bilingual proficiency in English and French.
You will play a critical role in ensuring accurate handling of customer orders, billing, and logistics. Familiarity with ERP and CRM systems is crucial, with an emphasis on analytical problem-solving. Delivering exceptional service while managing returns and inquiries will be key aspects of your responsibilities.
Key Responsibilities:
• Support customer-related inquiries with professionalism
• Manage billing processes including credits and disputes
• Oversee logistics coordination and returns management
• Maintain accurate records in ERP and CRM systems
• Provide clear communication through various channels
Requirements:
• 1–2 years of experience in customer service or related roles
• Skilled in ER...
You will play a critical role in ensuring accurate handling of customer orders, billing, and logistics. Familiarity with ERP and CRM systems is crucial, with an emphasis on analytical problem-solving. Delivering exceptional service while managing returns and inquiries will be key aspects of your responsibilities.
Key Responsibilities:
• Support customer-related inquiries with professionalism
• Manage billing processes including credits and disputes
• Oversee logistics coordination and returns management
• Maintain accurate records in ERP and CRM systems
• Provide clear communication through various channels
Requirements:
• 1–2 years of experience in customer service or related roles
• Skilled in ER...
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