Opportunity Description
Customer Support Specialist
Remote (Canada)
Full-Time
Who We Are
ember is an industry leader in interactive in-car passenger entertainment systems with integrated payment solutions that enhance the rider experience while providing brands with the opportunity to connect with an affluent and highly engaged audience.
What You'll Do
As a Customer Support Specialist, reporting to the Director of Customer Success, you will support customers utilizing the ember platform and in-vehicle devices. You will work closely with customers across multiple communication channels including our support portal, email, and other emerging channels, to investigate, troubleshoot, and resolve technical and operational issues.
This role requires a strong communicator and problem solver who thrives in a fast-paced envir...
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