Customer Support Specialist

Overview

We are currently seeking a Client Service Advisor (Bilingual French) for a Contract role with one of our clients.

Duration: 09+ Months of contract

Location: Hybrid (Client based in Montreal, QC)

Responsibilities

• Serve as the first-line technical support for payment systems, assisting clients across North America.
• Answer approximately 20 calls per day (average 15–20 minutes each).
• Troubleshoot and resolve issues related to payment transactions, account activity, and system access.
• Use multiple tools and screens simultaneously to assess data, check client profiles, and resolve incidents.
• Log and track issues using ServiceNow ticketing system and AWS telephony tools.
• Escalate complex issues to higher-level support teams when required.
• Maintain accurate records and follow established protocols.

Required Skills & Qualifications...