Customer Support Specialist in Brockville

Elevate your career as a Customer Support Specialist with Novaflow in Brockville, Ontario. This full-time position offers you the chance to troubleshoot and support our custom dispensing software and hardware solutions.

In this mid-level role, you will be an essential point of contact for Corob customers across North America. Your responsibilities will include troubleshooting, maintaining documentation, and delivering training on Novaflow applications. Strong attention to detail and multitasking skills are crucial as you ensure timely resolution of customer issues while providing exceptional service.

Key Responsibilities:
• Troubleshoot customer issues via calls, chats, or emails
• Identify mechanical/pneumatic solutions for client maintenance
• Train clients on Novaflow software features
• Generate comprehensive training materials
• Maintain accurate and timely case notes

Requirements:
• Post-secondary accredit...