Customer Support Specialist Ii - Thurs To Sun - Shared Services - Monterrey

Customer Support Specialist II - Thurs to Sun - Shared Services - MonterreyMonterrey, NL *****, MexicoSchedule: Fulltime - Thurs to Sun – 06:*****:00Job Type: OnsiteSalary Type: SalaryReq: # ****About the RoleJoin our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.People in this role work an alternate schedule.The person in this role will work from Thursday to Sunday from 06:00 to 17:00.What the candidate will do?
Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolveCall First: Make calls to facilities and carriers to resolve escalations quicklyExercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional w...