Customer Support Specialist, French and English speaking

Where you’ll work:

Customer Care & Success at GoTo 

At GoTo, our Customer Care & Success team helps people get the most out of technology. We use innovative, AI-driven tools and automation to make support faster and smarter. Creative thinking and teamwork are at the heart of how we solve problems and enhance customer experience.  Join us and use your skills to add value for our customers and have a positive impact on everyone who uses our products. 

Your Day to Day
As a Customer Support Specialist, you would provide first-line support to customers:

• Leading customer issues end-to-end during the initial interaction whenever possible by providing thorough troubleshooting and clear, proactive customer communication.

• Documenting and managing customer cases in Salesforce and other support systems, while adhering to ...