Customer Support Sales Specialist

We will be accepting applications through August 7, 2026 or until filled.

Gogo is looking for its newest Customer Support Sales Specialist team member. This exciting role combines front-line customer support with inside sales and account management to directly influence revenue growth, customer retention, and expansion.

The Specialist serves as a key commercial partner to Regional Sales Managers (RSMs), proactively identifying sales opportunities, improving renewal outcomes, and ensuring a frictionless customer experience from onboarding through lifecycle management.

COME ON BOARD THE GOGO SALES OPERATIONS TEAM!

How will you make a difference?

• Serve as primary/secondary point of contact for customers, OEMs, and dealers
• Manage inbound calls, emails, and chat inquiries with urgency and professionalism
• Handle billing inquiries and resolve discrepancies
• Execute service changes (plan updates, upgrade...