Customer Support Representative - Retail, DIY & Construction

Customer Support Representative - Retail, DIY & Construction

Area: Montague Gardens, Cape Town

Salary: Salary: Basic Salary R20000 to R25000 p/m (Negotiable based on experience) + Medical Aid + Pension Fund

About the Role

Our client, a well-established manufacturer, is seeking a customer-focused Customer Support Representative - Retail, DIY & Construction to join their Technical Services team.

This role is ideal for someone who enjoys assisting customers with technical product enquiries, coordinating complaint investigations, managing product sample requests, and providing administrative support to the laboratory. The successful candidate will be highly organised, detail-oriented and comfortable working with both customers and internal technical teams.

Key Responsibilities

• Provide technical product support to customers and the sales team via the Technical Helpline.

• Respond promptly to te...