Customer Support Representative

Overview:

As a Support Agent, you will manage the daily flow of user inquiries, directly impacting how millions of players interact with our products. You will work at the intersection of technical problem-solving and user retention, providing the timely support that allows our community to enjoy our offers without interruption.

You will join our collaborative team in the Manila area, working closely with our German-based internal support leads to deliver high-efficiency assistance to millions of players worldwide.

Work Setup: Remote ; Full-time Regular ; Rotating shifts (will cover weekends)

Responsibilities:

• Player Assistance : Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions.
• Issue Resolution : Deep-dive into technical issues to find solutions ...