Customer Support Officer

Basic information:

• 5 day work week
• Day Shift: 7am to 4pm AND 1.30pm to 10.30pm (Bi-weekly rotate)
  Night Shift: 10.15pm to 7.15pm (able to choose shift)
• Basic UP $3000
• Location: Kaki Bukit
• Bonus provided

Job Scope:

• Liaise with customers on work programmes and service activities.
• Coordinate with operations coordinators on scheduling, manpower allocation, and job planning.
• Receive, record, and process incoming customer requisitions accurately and efficiently.
• Distribute work requests to relevant operations teams for execution.
• Maintain and update work orders, schedules, and related documentation.
• Compile call records and summaries, including subcontractor-related work requests.
• Track issuance and return of tools and equipment to ensure proper condition and accountability.
• Perform accurate data entry and ...