Opportunity Description
About the Role
As a Customer Service Manager, you will be responsible for managing customer projects and
providing exceptional service to our customers. You will oversee the coordination of internal teams
to complete projects within a specified time-frame and ensure customer satisfaction. In addition,
you will be responsible for providing technical support, training, and problem resolution for our
customers.
Responsibilities
- Manage end-to-end customer projects from Discovery through successful implementation.
- Coordinate with customers and internal teams to ensure timely project completion.
- Lead the Customer Support and Data teams to achieve operational excellence.
- Resolve customer escalations and ensure high customer satisfaction.
- Plan, organize, and deliver customer training programs.
- Maintain customer service records, su...
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