Customer Support Manager

THE ROLE

Salary Range: $80,000 - $90,000

The Customer Success team at Localcoin strives to provide our customers with a high-quality experience across all of our products. To continue achieving this goal, we are looking for a passionate and driven Customer Support Manager to join our team.

As a Customer Support Manager, you will be responsible for leading, developing, coaching, and managing the Customer Success team to achieve business performance objectives while consistently striving to exceed customer expectations. You will be passionate about Localcoin’s vision and mission and will play a key role in fostering a customer‑first culture. In this role, you will oversee the development of customer‑centric policies and knowledge bases, drive departmental results, and make data‑driven decisions to create efficiencies, improve processes, and enhance the overall customer experience.

This position will be based out of our Head Office in Etobicoke, ON,...