Opportunity Description
We're hiring: Customer Delight Executive (Remote) | Immediate Joiners Preferable
Ravel is growing fast. We're the personalized haircare brand you might have seen on Shark Tank India, and our customers are the reason we exist. Now we need someone who treats every customer conversation like it matters, because it does.
This isn't a read from a script support role. You'll be the voice customers remember.
What you'll actually do:
Answer customer questions over email, chat, and phone, fast and properly
Call customers who got stuck placing an order and help them across the line
Solve complaints in a way that turns a frustrated buyer into a loyal one
Keep an eye on social media and respond where it counts
Work with our logistics and marketing teams so the whole experience feels seamless
Spot patterns in what customers say and flag them to us early
Keep clean records of every interaction
What we're looking for:
Sharp communication, written ...
Ravel is growing fast. We're the personalized haircare brand you might have seen on Shark Tank India, and our customers are the reason we exist. Now we need someone who treats every customer conversation like it matters, because it does.
This isn't a read from a script support role. You'll be the voice customers remember.
What you'll actually do:
Answer customer questions over email, chat, and phone, fast and properly
Call customers who got stuck placing an order and help them across the line
Solve complaints in a way that turns a frustrated buyer into a loyal one
Keep an eye on social media and respond where it counts
Work with our logistics and marketing teams so the whole experience feels seamless
Spot patterns in what customers say and flag them to us early
Keep clean records of every interaction
What we're looking for:
Sharp communication, written ...
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