Customer Support Executive (Calls & Chat) - 2+ Years Experience

Location: Hyderabad (Work from Office)

Experience: 2+ Years

Employment Type: Full-Time

Shesha Ayurveda is looking for a Customer Support Executive to handle customer calls, live chat, WhatsApp, email, and social media queries. The ideal candidate should have excellent communication skills, empathy, and a customer-first mindset while ensuring timely issue resolution and a seamless customer experience.

• Handle inbound and outbound customer calls professionally.
• Respond promptly to customer queries via Live Chat, WhatsApp, Email, and Social Media.
• Resolve customer concerns related to orders, products, deliveries, returns, refunds, exchanges, and payments.
• Guide customers in selecting the right products based on their needs.
• Maintain high standards of customer satisfaction and response time.
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