Customer Support Executive

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Resolve customer concerns efficiently while maintaining high customer satisfaction.
• Escalate complex issues to the appropriate internal teams when necessary.
• Maintain accurate records of customer interactions using CRM tools.
• Follow up with customers to ensure issues are resolved successfully.
• Collaborate with internal departments to improve the overall customer experience.
• Meet service level agreements (SLAs) and performance targets.
• Stay updated on company products, services, and support processes.

Requirements

• Bachelor's degree in any discipline.
• 0-2 years of experience in customer support, customer service, or a similar role.
• Fresh graduates with excellent communication skills are encouraged to apply.
• Excell...