Customer Support Engineer Overseeing Engine Activities

Take on a pivotal role in engine maintenance support as a Customer Support Engineer. This position connects customer inquiries with engineering updates across a global MRO network.
In this position, you will facilitate effective communication between shop teams, Technical Product Managers, and customers regarding engine maintenance. Your focus will include monitoring progress, identifying risks, and ensuring timely updates are communicated effectively. This role bridges technical understanding with customer support, providing vital insights on engine status and maintenance progress.
Key Responsibilities:
• Track engine progress and timelines during maintenance
• Monitor and report maintenance events and risks
• Coordinate between various teams to ensure alignment
• Serve as a contact point for customer inquiries
• Translate technical findings into customer-friendly reports
Requirements:
• Prior exposure to aircraft engines in MRO or OEM settings
• Knowledg...