Customer Support Analyst

The Purpose:

The Customer Support Analyst plays a vital role in providing exceptional technical and functional support to our clients, ensuring a seamless and positive experience with our payment services. This position is ideal for a proactive and detail-oriented individual with proven experience in resolving complex customer inquiries and a passion for delivering world‑class support. As a key member of our global Payment Services Support team, you will contribute to our mission of operational excellence and client satisfaction.

What you'll be doing:

Merchant Onboarding

• Configure and onboard merchants of our PSP clients for various payment methods
• Configure merchants of our PSP clients
• Assist with the technical setup of our PSPs
• Understand and take ownership of the merchant onboarding lifecycle from beginning to end, facilitating merchant activation and revenue generation
• Be involved in the full client li...