Customer Support Agent (French)

Job Title

Customer Support Agent (French)

Position Overview

Customer Support Agent is responsible for providing quality and efficient customer support to customers through quality phone calls and tickets daily, as well as various tasks assigned to the agent.

Responsibilities

• Maintains daily communication with the team and hits productivity standard.
• Receive incoming customer calls, emails, and create tickets for requests.
• Responds to high and critical priority tickets/projects according to standard operating procedure.
• Serve as initial responder within the hosted environment in the notification, identifying and documenting the information.
• Assists the manager with daily operation of the Customer Support Center to include the development, analyses and implementation of staffing, training, telemarketing, scheduling and reward/recognition program.
• Provide remote support via a combin...